Policies

Ordering Information

GENERAL INFORMATION

  • Void where prohibited by law, good only in the USA.
  • Merchandise will not be charged to your credit card until it is shipped.
  • We do not sell our direct mail list to other companies.
  • We’ve made every effort to ensure the accuracy of information, but we are not responsible for errors or omissions.
  • The customer service number is 828-369-0636.

ORDERING BY MAIL

  • Place desired items in your shopping cart. Fill out the form as prompted. At Checkout, print.
  • Mail form to:
    Randolphs Machine Shop
    81 Bulgin Drive
    Franklin, NC 28734
  • Be sure to include your check or money order made payable to Randolph Bulgin, or if ordering by credit card, include credit card number, expiration date, CSV number and authorized signature with order.
  • Please include your phone number in case our customer service staff needs to get in touch with you.
  • Not responsible for lost, late, damaged, misdirected or postage due mail. Proof of mailing does not constitute delivery.
  • Checks are processed before order information is entered to ensure funding.
  • All Returned Checks are subject to a $30.00 fee.

SHIPPING INFORMATION

  • We ship products via USPS 4th Class or USPS Express
  • Include full address with zip code and phone number
  • PLEASE ALLOW 4 TO 6 WEEKS FOR DELIVERY

REFUND & RETURN POLICY

  • Unused merchandise may be returned within thirty days from receipt of goods.
  • Please follow the procedure outlined below to ensure we process the return according to your wishes.
  • Please keep the packing slip that you receive with your shipment
  • Please ship your package to:
    Randolphs Machine Shop
    81 Bulgin Drive
    Franklin, NC 28734
  • If you no longer have the packing slip/receipt that accompanied your order, include a note specifying your name, shipping address (including zip code), reason for return, and if you would like an exchange, replacement or refund.
  • We’ll send you a replacement or a full merchandise refund (less shipping & handling). Please allow 10-14 business days for processing